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FAQ

What are the Hospital hours?

Our hospital is open Monday through Friday from 7:30am to 6:00pm and on Saturdays from 8:00am to 5:00pm. On Sundays we are open from 10:00am until 2:00pm for boarding drop off and pick up only.

Do I need to have an appointment?

Yes, patients are seen by appointment.

What forms of payment do you accept?

American Express, Care Credit, ​cash, check, Mastercard and Visa

Can I make payments?

Payment is required at the time of service.

At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 6 months of age, however, your veterinarian may recommend waiting until your pet is more developed to perform a spay or neuter. Therefore we recommend an exam with one of our veterinarians prior to scheduling any surgery.

What is the pre-anesthetic blood screening?

This is a blood test that is run prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

How long do the sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed in 14 days following the surgery.

Is it a good idea to let my pet have at least one litter?

​No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of mammary tumors, decreasing the chance of cystic ovaries and uterine infections, decreasing the desire to roam, decreasing the incidence of prostate cancer, assisting in the prevention of spraying and marking, and decreasing the surplus of unwanted puppies and kittens ​ .

Do you board pets?

Yes, we have a large boarding facility and we have boarding space for both dogs and cats.

What are your kennels like?

Our dog kennels are indoor/outdoor and quite spacious.. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarding guests at owners request.

Is the anesthetic safe?

Today's modern anesthetic monitors have made surgery much safer than in the past. Here at White's Pet Hospital, we do a thorough physical exam on your pet before administering anesthetics, to ensure that a fever or other illness won't be a problem. We also adjust the amount and type of anesthetic used depending on the health of your pet. Preanesthetic blood testing is important in reducing the risk of anesthesia. Every pet needs blood testing before surgery to ensure that the liver and kidneys can handle the anesthetic. Even apparently healthy animals can have serious organ system problems that cannot be detected without blood testing. If there is a problem, it is much better to find it before it causes anesthetic or surgical complications. Animals that have minor dysfunction will handle the anesthetic better if they receive IV fluids during surgery. If serious problems are detected, surgery can be postponed until the problem is corrected. We offer two levels blood testing before surgery, which we will go over with you when you bring your pet in. Our doctors prefer the more comprehensive screen, because it gives them the most information to ensure the safety of your pet. For geriatric or ill pets, additional blood tests, electrocardiograms, ultrasounds, or x-rays may be required before surgery as well. It is important that surgery be done on an empty stomach to reduce the risk of vomiting during and after anesthesia. You will need to withhold food for at least 8 to 10 hours before surgery. Water can be left down for the pet until the morning of surgery.

Will my pet have stitches?

For many surgeries, we use absorbable sutures underneath the skin. These will dissolve on their own, and do not need to be removed later. Some surgeries, especially tumor removals, do require skin stitches. With either type of suture, you will need to keep an eye on the incision for swelling or discharge. Most dogs and cats do not lick excessively or chew at the incision, but this is an occasional problem you will also need to watch for. If there are skin sutures, these will usually be removed 10 to 14 days after surgery. You will also need to limit your pet's activity level for a time and no baths are allowed for the first 14 days after surgery.

Will my pet be in pain?

Anything that causes pain in people can be expected to cause pain in animals. Pets may not show the same symptoms of pain as people do; they usually don't whine or cry, but you can be sure they feel it. Pain medications needed will depend on the surgery performed. Major procedures require more pain relief than things like minor lacerations. For dogs, we may recommend an oral anti-inflammatory the day after surgery and several days after to lessen the risk of discomfort and swelling. We use newer medications, which are less likely to cause stomach upset and can be given even the morning of surgery. The cost of the medication ranges from $20 to $30, depending on the size of your dog. Because cats do not tolerate standard pain medications such as aspirin, ibuprofen, or Tylenol, we are limited in what we can give them. Recent advances in pain medications have allowed for better pain control in cats than ever before. We administer a pain injection 10 minutes prior to surgery. After surgery, pain medication is given on a case by case basis. Any animal that appears painful will receive additional pain medication. We use narcotic patches for some surgeries in dogs as well. The cost will depend on the size of the dog. Injectable pain medications may also be used after surgery on both dogs and cats. Providing whatever pain relief is appropriate is a humane and caring thing to do for your pet.

What other decisions do I need to make?

While your pet is under anesthesia, it is the ideal time to perform other minor procedures, such as dentistry, ear cleaning, nail trims, hip x-rays, or implanting an identification microchip. If you would like an estimate for these extra services, please call ahead of time. This is especially important if the person dropping the pet off for surgery is not the primary decision maker for the pet's care. When you bring your pet in for surgery, we will need to 5 to 10 minutes of time to fill out paperwork and make decisions on the blood testing and other options available. When you pick up your pet after surgery you can also plan to spend about 10 minutes to go over your pet's home care needs. We will call you the night before your scheduled surgery appointment, to confirm the time you will be dropping your pet off and to answer any questions you might have. In the meantime, please don't hesitate to call us with any questions about your pet's health or surgery.